Non-Financial KPIs

Progress Dashboard

PEOPLE	2025				2026
	BEHIND PLAN	IN PROGRESS	ONGOING	SUCCESS	BEHIND PLAN	IN PROGRESS	ONGOING	SUCCESS
TRAINING, DEVELOPMENT & TALENT RETENTION
Employee Satisfaction Survey	√				√
Cultivation of Excellent Work Environment			√				√
Board of Directors & Employee Development Trainings			√				√
Reintegration Programs for Employees on leave			√				√
Parental Leave Practice				√				√
Skills Gap Analysis		√					√
Workplace Social Media Platforms				√				√
Senior Management Networking Clubs				√				√
Yoma Bulletin				√				√
Performance Management Framework			√				√
Teambuilding & Employee Funfair Events				√				√
CUSTOMER
Complaints Handling & Implementation			√				√
Affordable housing Project				√			√
500 Bus Shelters in Yangon	√				√
Hospital of the Year Award	√							√
Tripadvisor Travelers’ Choice Award	√							√
DIVERSITY & INCLUSION
Gender Inclusive Succession Planning			√				√
Flexible & Inclusive Promotion Practice			√				√
Non-discriminatory Professional Development Programme			√				√
Group-wide Diversity & Inclusion Council	√				√
Equal Pay for Equal Work of Equal Value			√				√
Childcare Support			√				√
HEALTH, SAFETY & ENVIRONMENT
Preventive Measures on Accidents and Deaths				√				√
Customers' and Employees' Health & Safety Measures				√				√
Employee Life Insurance Plan				√				√
COMMUNITY ENGAGEMENT
Fund Raising for Community Donations		√				√
In-work Poverty Reduction		√				√
Yoma Yangon International Marathon				√				√
Community Light Center	√				√
Community Commitment Framework			√				√
Step in - Step Up Programme			√				√
HUMAN RIGHTS & LABOR RIGHTS
Human Rights Policy				√				√
Employment Policy				√				√
Anti-Slavery Practice				√				√

PLANET	2025				2026
	BEHIND PLAN	IN PROGRESS	ONGOING	SUCCESS	BEHIND PLAN	IN PROGRESS	ONGOING	SUCCESS
ENERGY CONSUMPTION & SOURCING
Renewable Energy				√			√
Solar Energy				√			√
WASTE RESOURCE PRESERVATION
Waste Water Treatment				√			√
WASTE MANAGEMENT
The Less Single Use Plastic Campaign				√				√
Paperless Culture			√				√

PROFIT	2025				2026
	BEHIND PLAN	IN PROGRESS	ONGOING	SUCCESS	BEHIND PLAN	IN PROGRESS	ONGOING	SUCCESS
TRANSPARENCY
Anti-Corruption Initiatives				√				√
Pwint Thit Sa Report Participation	√					√
STAKEHOLDER ENGAGEMENT
Annual Dividend Payment	√
United Nations Global Compact Member	√				√
Stakeholder Survery for Materality Analysis	√				√
CSR Contribution				√				√
TAX
Annual Tax Payment				√				√

This table summarizes the progress of programmes FMI and Yoma Group as a whole, who have jointly engaged during the period of 2026 to align with Yoma Group’s sustainability strategy targeting Governance and the 3Ps – “People, Planet and Profit”.

Employee Professional Development & Talent Retention

The Group believes that employees are the most valuable assets of the company. The performance of each employee is instrumental for the Group in developing a competitive advantage. The Group also believes that success and future value creation depends on the effective measurement and management of these critical non-financial or intangible resources that comprise the intellectual capital of the business. This includes the knowledge, skills and corporate reputation. As such, we provide training programmes continuously to ensure that employees have the appropriate learning and development opportunities to build functional and technical skills to succeed at their jobs. These programmes aim to assist them not only to manage themselves well, but also to manage others effectively. The impact and effectiveness of these training programmes are further reviewed and improved periodically based on the feedback received from the employees.

Sr.	Programs	Types
1	Performance Coaching and Feedback	Group Training
2	7 Cs of Resilience	Group Training
3	7 Habits of Highly Effective People	Group Training
4	AI for HR Knowledge Sharing Session	Group Training
5	AI for HR Workshop	Special Program
6	AI Tools for Business Organization	Special Program
7	Artists in Us	Group Training
8	Assertiveness & Self-Confidence	Group Training
9	Basic English (Online Class)	Group Training
10	Basic Principles of Supervision	Group Training
11	Becoming Effective Sales Professionals	Group Training
12	Breakthrough Concepts of Empowering Relationships (Drama Triangle)	Group Training
13	Budgeting Essentials	Group Training
14	Effective Team Communication	Group Training
15	Developing Emotional Intelligence for Leaders	Group Training
16	Customer Service Excellence and Professionalism	Group Training
17	Business English Enrichment Program	Special Program
18	Change Management	Group Training
19	Change Your Perspective, Change Your Life: The See-Do-Get Principle	Group Training
20	Communication Skill-Advanced	Group Training
21	Communication Skill-Basic	Group Training
22	Communication Style Enhancement	Group Training
23	Anger and Stress Management	Group Training
24	Critical Thinking	Group Training
25	Cultivating Customer Loyalty through Exceptional Care (Level 2 - Customer Service)	Entity Request
26	Cultivating Resilience & Therapeutic Lifestyle	Group Training
27	Customer Centric Selling	Group Training
28	Cyber Security Awareness	Special Program
29	Delegating with Purpose	Group Training
30	Design Thinking Principle	Group Training
31	Design Your Life	Group Training
32	Developing Your Growth Mindset	Group Training
33	DISC Profiling & Emotional Intelligence	Entity Request
34	Driving Success with OKRs and CFR Culture	Group Training
35	ECF Launch Workshop for HR	Special Program
36	Effective Negotiation Skills & Selling Skills	Group Training
37	EI Self-Awareness Journey: Melody & Color Party Program	Special Program
38	Employee Engagement and Leadership	Group Training
39	Engaged Leadership	Group Training
40	English Class - Beginner	Group Training
41	English Class - Intermediate	Group Training
42	English Grammar In Use (Intermediate)	Group Training
43	Enhancing Your Productivity	Group Training
44	Excel Clinic Series Program	Special Program
45	Executive Communication	Group Training
46	F.L.O.W Customer Service Excellence and Professionalism	Entity Request
47	Feedback Mastery: Insight to Improvement	Group Training
48	Finance for Non Finance	Group Training
49	Formula for Innovation at Work	Group Training
50	Government Relations Information	Special Program
51	Group Orientation Program	Special Program
52	Growth Oriented and Goal Seting	Group Training
53	HEAL - Customer Service Excellence Program	Entity Request
54	I’m OK, You’re OK (Conflict Resolution at Work)	Group Training
55	Innovation Management	Group Training
56	Interactional Skill for Success	Group Training
57	Know Your Strengths (MBTI)	Group Training
58	Know Yourself and Others (DISC Profiling)	Group Training
59	Leader within You	Group Training
60	Leadership Fundamental	Group Training
61	Leading Change in a Changing World	Group Training
62	Leading with Why	Group Training
63	Leading without Energy	Group Training
64	Living the Yoma Way Program	Special Program
65	Lunch AI by Rita Nguyen	Special Program
66	Managing Priorities	Group Training
67	Managing Up	Group Training
68	Marketing Workshop Across Yoma Entities	Special Program
69	Microsoft Excel Course : Basic/Intermediate	Group Training
70	Microsoft Office 365	Group Training
71	Mindful Workplace: Judgement Detox and Gratitude Practice	Group Training
72	Motivating and Engaging Your Team	Group Training
73	Negotiation Excellence: Strategies for Win-Win Solutions	Group Training
74	No Blame Zone: Power of feedforward	Group Training
75	Office Politics for Manager	Group Training
76	People Manager 101	Group Training
77	Performance Management Alignment Workshop	Group Training
78	Personal Branding	Group Training
79	Polished Professionalism: Personal Grooming, Corporate Makeup and Deportment	Group Training
80	Power of Speech (Yoma Speech Master Program)	Group Training
81	Presentation Skill	Group Training
82	Presenting My Way (Basic Presentation Skills)	Group Training
83	Problem Solving and Decision Making	Group Training
84	Professional Email Writing for Success	Group Training
85	Receiving & Giving Feedback	Group Training
86	Reignite: Me to Ours Intergration	Entity Request
87	Sales Intelligence: Using Data, Buyer Psychology & Strategy to Sell Smarter	Group Training
88	Self-Awareness for Success	Group Training
89	Self-Coaching for Better Decision Making	Group Training
90	Self-Deception & Self-Awareness	Group Training
91	Self-Leadership in 3Dimensions	Group Training
92	Selling The Yoma Way	Group Training
93	Selling The Yoma Way Program	Special Program
94	Service Leadership	Group Training
95	Situational Leadership	Group Training
96	Smart Meeting Skill for Impact	Group Training
97	Solid Waste Management Training	Group Training
98	Speak to Persuade: Mastering the P.R.E.P Model	Group Training
99	Speech Master Program	Special Program
100	Story Telling for Managers with a Leadership Mindset	Group Training
101	Stress Management and Work-Life Balance	Group Training
102	Stress, Resilience & Mindfulness in Workplace	Group Training
103	Supervising Others	Group Training
104	Supervisory Management	Group Training
105	The Exceptional Manager	Group Training
106	The Manager's Guide to Giving Powerful Feedback (Half Day)	Group Training
107	The Productive Mindset: Unlocking Your Full Potential	Group Training
108	Time and Task Optimization	Group Training
109	Time Management and Prioritization	Group Training
110	Train The Trainer	Group Training
111	Transforming Complaints into Opportunities	Group Training
112	Virtual Communication	Group Training
113	Virtual English 4 Skills, Basic Class	Group Training
114	Virtual English 4 Skills, Intermediate Class	Group Training
115	Worklife Harmony	Group Training
116	Workplace English Grammar Program	Group Training
117	Workplace Personal Grooming	Group Training
118	YES Program - Batch (1)	Special Program
119	YES Program - Batch (2)	Group Training
120	YES Program - Batch (3)	Group Training
121	Yoma Land Estate Management Team Trip	Entity Request
122	Yoma Land Marcom Team Trip	Entity Request
123	Yoma Land Project Management Team Trip	Entity Request
124	Yoma Micro Power Team trip	Entity Request
125	Your Strategy, Your Life	Group Training

WFH IN-A-BOX THEME & CONTENTS SUBJECT
WEEK 1		SETTING UP FOR SUCCESS: PERSONAL PRODUCTIVITY	THEME
2020-05-04	Mon	Space Optimization	PERSONAL PRODUCTIVITY
2020-05-05	Tue	Time Optimization
2020-05-06	Wed	Technology Optimization
2020-05-07	Thru	Communication Channel Optimization
2020-05-08	Fri	Productivity Optimization
WEEK 2		MANAGING YOURSELF	THEME
2020-05-11	Mon	Clarifying goals and performance levers	LEADERSHIP & MANAGEMENT
2020-05-12	Tue	Finding focus & flow	PERSONAL PRODUCTIVITY
2020-05-13	Wed	Finding your voice	COMMUNICATION
2020-05-14	Thru	Partnering with your peers	COLLABORATION
2020-05-15	Fri	Realistic Optimism & Causal Analysis	RESILIENCY
WEEK 3		MANAGING TEAM	THEME
2020-05-18	Mon	Managing teams remotely	LEADERSHIP & MANAGEMENT
2020-05-19	Tue	Managing time & tasks	PERSONAL PRODUCTIVITY
2020-05-20	Wed	Improving writing skill	COMMUNICATION
2020-05-21	Thru	Teamwork	COLLABORATION
2020-05-22	Fri	Emotional Regulation & Impulse control	RESILIENCY
WEEK 4		MANAGING TEAM	THEME
2020-05-25	Mon	Delegating with confidence	LEADERSHIP & MANAGEMENT
2020-05-26	Tue	Promoting your ideas to others	PERSONAL PRODUCTIVITY
2020-05-27	Wed	Persuasive virtual presentations	COMMUNICATION
2020-05-28	Thru	Facilitation skills	COLLABORATION
2020-05-29	Fri	Self-efficacy	RESILIENCY
WEEK 5		MANAGING PERFORMANCE	THEME
2020-06-01	Mon	Performance Tracking	LEADERSHIP & MANAGEMENT
2020-06-02	Tue	Stress management	PERSONAL PRODUCTIVITY
2020-06-03	Wed	Conducting effective meetings	COMMUNICATION
2020-06-04	Thru	Fostering creativity	COLLABORATION
2020-06-05	Fri	Empathy	RESILIENCY
WEEK 6		DEVELOPING TALENT	THEME
2020-06-08	Mon	Crafting career strategies with your staff	LEADERSHIP & MANAGEMENT
2020-06-09	Tue	Work-life balance	PERSONAL PRODUCTIVITY
2020-06-10	Wed	Coaching and developing employees	COMMUNICATION
2020-06-11	Thru	Silo busting & effectiveness	COLLABORATION
2020-06-12	Fri	Courage to reach out	RESILIENCY

Social Responsibility

FMI targets to achieve long term sustainability in line with our mission statement of “Built a Better Myanmar for its people. Our sustainable development is partly to manage entities’ operations, its products and supply chain management to protect the environments and to have great impact in what we do. We have identified our entities’ social responsibilities below.

Zero Harm / Accidents

We are committed to preventing work-related accidents, incidents and injuries. Zero Harm/Accident is our mandate for the Group. Safety is treated with total respect and our aim; through international standards and our documented policies & procedures is to implement and maintain high standards of safety & environmental management, which will ensure the health and safety of our employees and those that are affected by our operations at work.

We ensure that suitable training and resources are made available to promote awareness of health and safety throughout the Group. We also ensure that risks to health and safety of our employees and contractors/subcontractors throughout the supply chain are properly assessed and controlled. The Group OH&S Department has carried out followings OH&S Trainings proactively to prevent/reduce the frequency of accidents across the Group.

Sr.	In-house Safety Training Course
1	Safety Induction Course
2	Safety Awareness Briefing on site
3	Fire Fighting Demostration
4	Basic First Aider Training
5	Risk Management Training

Non-Financial KPIs